TOT MEMBERS FAQ

MEMBERS SECTION WILL BE OFFICIALLY CLOSED AS OF OCTOBER 22nd, 2021. ALL MEMBERS WILL BE CANCELLED AS OF THIS DATE AND THERE WILL BE NO MORE CHARGES. DISCOUNT CODES WILL BE EFFECTIVE UNTIL NOVEMBER 15th, 2021

 


HOW OUR MEMBERSHIP WORKS

Joining our ambassador membership program is easy as 1,2,3.  Just simply fill out your information and sign up for the plan at $9.99 per month.  You can purchase up to 6 items per month for the members collection. Items are marked at cost price and some are even lower! Starting at $4 and for sizes 3m - 9T!

 

WHO IS THE MEMBERSHIP FOR?

The Membership program is for select ambassadors who are willing or have proven to tag us on social media and provide great photos of their kids wearing our clothing. The membership is open to ambassadors worldwide and items are housed in one of our International warehouses. There are limited spots available to the program and membership is invite only.

 

WHAT ARE THE ITEMS IN THE MEMBERS COLLECTION?

Items are a combination of new items that will go into the store at full price after a few weeks, and items that are already in the store at drastically reduced prices.  We also carry some unique items for our ambassadors only at super low prices you will not find anywhere else!

 

 WHAT ARE THE REQUIREMENTS?

 The requirements are as follows:

 

  1. Minimum 3 month commitment
  2. 6 items per month maximum 
  3. Must tag and #thetotshopdotcom on each post
  4. Early cancels before 3 months will be removed completely from ambassador program permanently
  5. Purchases of 7 items or more will be declined and/or refunded. 

 

HOW MANY ITEMS CAN I PURCHASE PER MONTH?

You can purchase up to 6 items per month at these prices. We are also offering 50% off the rest of the store. If you can’t find your code please contact customer service. You can use any of these items to promote and earn more free clothing as an ambassador! 

 

WHEN AM I BILLED THE MEMBERSHIP FEE?

You are billed the day of purchase and the same day each month. It is an automatic billing via PayPal that can be cancelled anytime! You can cancel in your account, via PayPal, or send us an email at orders@thetotshop.com and we can cancel for you! 

 

WHAT ARE THE BENEFITS?

With this program you get items at the same cost as our wholesalers or even cheaper!

1. Private Collection of items marked 60-75% off. Not in store yet for regular customers 

2. Members price of 50% off the rest of/entire store (minus custom items)

3.  Use your affiliate commission on items from members section and get more bang for your buck!

 

Here are some examples orders:

 

 

COST BREAKDOWN

For members, these 6 items come to a total of $50 plus $9.99 = $60

The cost of these same 6 items in our store would be $145! or $110 with 25% off ambassador code!

The cost of similar items in our competitors stores are $200 and up!

 

For the first 2 items, the cost is $15.50 plus $9.99 = $25

The cost of these same 2 items is $52.50 at full price or $40 with ambassador discount so you are still winning! 

 

 HOW DO I CANCEL?

 After 3 months, you can cancel within your account 3 days before your next billing period. You can sign in to your account and go to members section from there. If having issues, please email orders@thetotshop.com to cancel your subscription.  We do NOT offer refunds on members who signed up but forgot to use their membership.  If you do forget to make a purchase, please contact customer service or instagram and we will lift the limit of 6 items per purchase at members discounted rates, so that you can get more bang for your buck! 

 

 WHAT IF I CANCEL BEFORE THE 3 MONTH TERM?

 We try to provide these items to our select ambassadors at the cheapest rates possible. If you can not commit to 3 months, joining is not for you. Those who cancel before will be removed as an ambassador and blocked via IP from re-joining at a later date. The Tot Shop reserves the right to cancel the program at any time. In this instance, all members will get 30 days after last payment to use the membership section as well any unique members codes, with no charge after that. 

 

 IF I CANCEL, CAN I RE-JOIN LATER?

Yes! You can cancel without any problem and re-join at any time if there are spots open.  To cancel, email orders@thetotshop.com and we will cancel within 24 hours. 

 

HOW LONG DOES SHIPPING TAKE?

Currently shipping is taking about 2.5 - 3.5 weeks for these items, sometimes faster. Due to some countries and states having COVID Lockdowns, we cant guarantee your shipping couriers timeframe although it is generally not more than this.  PLEASE SEE ANY SHIPPING UPDATES 

 WHAT PAYMENT METHODS DO YOU ACCEPT FOR MEMBERS?

Currently the membership plan only accepts Paypal. If you do not have PayPal you can sign out as a guest on Paypal. For the items you add to the cart, we accept all major forms of payment.